Privacy policy

TOKYO WEB, Inc. (hereinafter referred to as "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of users’ personal information in the online shop provided on this website (hereinafter referred to as "the Service") as follows.

Article 1 (Personal Information)

"Personal information" refers to "personal information" as defined in the Act on the Protection of Personal Information of Japan, meaning information about a living individual that can identify a specific individual by name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as data such as facial images, fingerprints, voiceprints, and the insurer number of a health insurance card that can identify a specific individual from such information alone (personally identifiable information).

Article 2 (Method of Collecting Personal Information)

The Company may ask users to provide personal information such as name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number when they register to use the Service. In addition, the Company may collect transaction records and payment information that include users’ personal information from business partners, including information providers, advertisers, and advertisement distributors (hereinafter collectively referred to as "Partners").

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

1. To provide and operate the Company’s services
2. To respond to user inquiries (including identity verification)
3. To send emails regarding new features, updates, campaigns, and information about other services provided by the Company
4. To contact users when necessary for maintenance or important notifications
5. To identify users who violate the Terms of Service or attempt to use the Service for fraudulent or improper purposes, and to deny their use
6. To allow users to view, modify, or delete their registration information and usage status
7. To bill users for paid services
8. For purposes incidental to the above

Article 4 (Change of Purpose of Use)

1. The Company may change the purpose of use of personal information only when the changed purpose is reasonably related to the purpose before the change.
2. When the purpose of use has been changed, the Company shall notify users or publicly announce the changed purpose by the method prescribed by the Company.

Article 5 (Provision of Personal Information to Third Parties)

1. The Company will not provide personal information to third parties without the prior consent of the user, except in the following cases or when permitted by laws and regulations:
   1. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the person’s consent
   2. When it is particularly necessary for the improvement of public health or the sound development of children and it is difficult to obtain the person’s consent
   3. When it is necessary to cooperate with a national or local government agency, or a person entrusted by such agency, in performing duties prescribed by laws and obtaining the user’s consent would hinder such duties
   4. When the following items have been announced or made public in advance and the Company has submitted a notification to the Personal Information Protection Commission:
      1. That the purpose of use includes provision to third parties
      2. The items of data to be provided to third parties
      3. The means or methods of provision to third parties
      4. That the Company will stop providing personal information to third parties upon the request of the individual
      5. The method of accepting such requests
2. Notwithstanding the preceding paragraph, the following cases do not fall under the category of provision to third parties:
   1. When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use
   2. When personal information is provided due to a business succession by merger or other reasons
   3. When personal information is used jointly with a specific person and the Company notifies the individual in advance or makes it easily accessible to the individual regarding the items of jointly used personal information, the scope of joint users, the purpose of use of the joint users, and the name or title of the person responsible for the management of such personal information

Article 6 (Disclosure of Personal Information)

1. When requested by the individual, the Company shall promptly disclose the personal information to the individual. However, the Company may not disclose all or part of the information if disclosure would fall under any of the following cases, and if the Company decides not to disclose, it shall notify the individual without delay. A handling fee of 1,000 yen per request will be charged for disclosure.
   1. If there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party
   2. If it would significantly hinder the proper execution of the Company’s business
   3. If it would violate other laws or regulations
2. Notwithstanding the preceding paragraph, information other than personal information, such as historical and characteristic data, will not, in principle, be disclosed.

Article 7 (Correction and Deletion of Personal Information)

1. If a user’s personal information held by the Company is incorrect, the user may request correction, addition, or deletion (hereinafter referred to as "Correction, etc.") by following the procedure prescribed by the Company.
2. When the Company determines that it is necessary to respond to such a request, it shall promptly make the Correction, etc.
3. When the Company makes the Correction, etc. based on the preceding paragraph or decides not to do so, it shall notify the user without delay.

Article 8 (Suspension of Use of Personal Information)

1. When the individual requests suspension or deletion (hereinafter referred to as "Suspension of Use, etc.") of personal information on the grounds that it has been handled beyond the scope of the purpose of use or obtained by improper means, the Company shall promptly conduct the necessary investigation.
2. Based on the results of the investigation, if the Company determines that it is necessary to comply with the request, it shall promptly carry out the Suspension of Use, etc.
3. When the Company performs or decides not to perform the Suspension of Use, etc. based on the preceding paragraph, it shall notify the user without delay.
4. Notwithstanding the preceding two paragraphs, if it is difficult to perform the Suspension of Use, etc. due to large costs or other reasons and alternative measures can be taken to protect the user’s rights and interests, the Company shall take such alternative measures.

Article 9 (Amendment of Privacy Policy)

1. The contents of this Policy may be changed without prior notice to the user, except as otherwise provided by law or in this Policy.
2. Unless otherwise specified by the Company, the revised Privacy Policy shall become effective when posted on this website.

Article 10 (Contact Information)

For inquiries regarding this Policy, please contact us via the contact form on this website.