Legal notice
■ Seller
TOKYO WEB, Inc.
■ Responsible Representative
Takeshi Kiyono
■ Address
Roppongi Mikawadai Building 5F, 4-8-7 Roppongi, Minato-ku, Tokyo 106-0032, Japan
■ Email Address
info@tkio.tokyo
■ Telephone Number
If you wish to contact us by phone, please send us an inquiry via email first. We will provide the telephone number in our reply.
■ Sales Price
The price of each product is displayed on the product page, including tax.
■ Additional Fees Required Other Than Product Price
- Consumption tax (domestic shipping only)
- Shipping fee
For deliveries within Japan, the displayed prices include Japanese consumption tax. For international deliveries, the displayed prices do not include Japanese consumption tax. Import consumption tax, import duties, VAT/GST, customs clearance fees, carrier disbursement fees, and other charges may be incurred separately, and these shall be borne by the customer.
■ Payment Methods and Timing of Payment
- Credit Card: At the time of payment
- Shop Pay: At the time of payment
- Google Pay: At the time of payment
- Apple Pay: At the time of payment
■ Delivery Time
- Orders paid by credit card or other methods will be shipped within 3–5 business days after the order is confirmed.
- Delivery is limited to within Japan. We do not ship internationally.
■ Returns, Refunds, and Cancellations
- Please refer to our Refund Policy for details on returns and refunds. We do not accept returns or refunds due to customer preferences.
- Orders cannot be canceled once payment has been completed or confirmed.
- For bank transfers, if payment is not confirmed within 7 days from the order date, the order will be automatically canceled.
